Delivery Information

At Felloweis Store, we understand that timely delivery is crucial for our customers. Whether you’re setting up a new office or upgrading your current workspace, we strive to ensure that your orders reach you as quickly and efficiently as possible. Here’s everything you need to know about our delivery process:

Shipping Options

We offer two convenient shipping options to cater to your needs:

  • Standard Shipping: For those who need their items quickly, we use DHL or FedEx. Orders are typically processed within 1-2 business days, and delivery is completed within 10-15 days after shipping. The shipping fee for this option is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option takes a bit longer, with delivery times ranging from 15-25 days after shipping.

Delivery Areas

We are proud to serve customers globally, with the exception of certain remote areas and parts of Asia. No matter where you are, we aim to bring our premium office solutions right to your doorstep.

Order Processing

Once you place an order, our team works diligently to process it within 1-2 business days. You will receive a confirmation email with your order details and tracking information once your items are on their way.

Tracking Your Order

To keep you informed, we provide tracking information for all orders. You can easily track your shipment using the tracking number provided in your confirmation email. This allows you to monitor the progress of your delivery in real-time.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 15 days of receiving it. Please ensure that the items are in their original condition and packaging. For more details on our return policy, visit our Returns & Exchanges page.

Customer Support

Our dedicated customer service team is always here to help. If you have any questions about your order or need assistance with delivery, feel free to reach out to us at [email protected]. We’re committed to providing you with a seamless shopping experience.

Thank you for choosing Felloweis Store. We look forward to helping you create the perfect workspace!