Returns & Exchanges Policy

At Felloweis Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns and exchanges process. Please review the following information to understand our policy and procedures.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • In its original condition, unused, and with all tags attached.
  • Accompanied by the original receipt or proof of purchase.
  • Returned within 15 days of receiving the item.

Note: Certain items are non-returnable and non-exchangeable, including:

  • Opened or used electronics (e.g., headsets, telephones, and office electronics).
  • Customized or personalized products.

2. Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and reason for return/exchange. Use the template below to ensure all necessary information is included.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
  3. Ship the Item: Pack the item securely in its original packaging and include the RMA number. Ship it to the address provided in the instructions.
  4. Wait for Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return/exchange.

3. Refund Process

If your return is approved:

  • Refund Timeframe: Refunds will be processed within 5-7 business days after we receive the returned item.
  • Refund Method: The refund will be issued to the original payment method used during the purchase (e.g., Visa, MasterCard, JCB, or PayPal).

For exchanges, the replacement item will be shipped once the returned item is received and approved.

4. Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Insert Order Number]

Body:

Dear Felloweis Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Insert Order Number]
  • Item(s) to Return/Exchange: [List Item(s)]
  • Reason for Return/Exchange: [Provide Reason]

Please provide further instructions on how to proceed.

Thank you,

[Your Full Name] [Your Email Address]

5. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). For exchanges, we will cover the shipping costs for the replacement item.

6. Contact Us

If you have any questions about our Returns & Exchanges policy, feel free to contact us at:

Email: [email protected]

Address: Felloweis Store, 293 Meadow Lane, DALLAS, US 75201