About Felloweis Store

Who is Felloweis Store?

Felloweis Store is an online retailer specializing in office furniture and equipment, including desks, file cabinets, headsets, office chairs, electronics, shredders, and telecommunication devices. We aim to provide premium office solutions to customers worldwide, excluding certain remote areas and parts of Asia.

Product Questions

What types of products does Felloweis Store offer?

We offer a wide range of office-related products, including desks, file cabinets, headsets, office chairs, office electronics, shredders, telephones, and communication devices. Our products are designed to enhance your workspace and improve productivity.

Are the products durable and high-quality?

Yes, we prioritize quality and durability in all our products. Each item is carefully selected to ensure it meets our high standards for office use.

Shipping & Delivery

What are the shipping options available?

We offer two shipping options:
– Standard Shipping: Delivered via DHL or FedEx, with a shipping fee of $12.95. Delivery typically takes 10-15 days after shipping.
– Free Shipping: Available for orders over $50, delivered via EMS. Delivery takes 15-25 days after shipping.

How long does it take to process an order?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information.

Do you ship internationally?

Yes, we ship globally, except for certain remote areas and parts of Asia. Please check our delivery areas for more details.

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of receiving your order. Items must be in their original condition and packaging. For more details, visit our Returns & Exchanges page.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at [email protected] with your order details and reason for return.

Payment & Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for all purchases.

How do I create an account?

You can create an account during the checkout process. Simply provide your email address and set a password to create your account.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery in real-time.

Customer Support

How can I contact customer support?

For any questions or assistance, please email us at [email protected]. Our team is available to help you with any issues related to your order, delivery, or product inquiries.